Terms of Service

1. Who this agreement is between

Tempo is operated by Not yet filled in: [LEGAL ENTITY NAME], registered in Not yet filled in: [COUNTRY OF REGISTRATION] at Not yet filled in: [REGISTERED ADDRESS]. In these terms “we” and “Tempo” mean that company, and “you” means the coach or the team that created the account.

You accept these terms when you create a team, or when you accept an invitation to join one. We record the version you accepted against your coach account.

2. Who can use Tempo

• You must be at least 16. The same applies to every athlete you invite. Tempo is not built for children, and we do not offer a parental-consent route.
• You need to be a real person with a working email address. One person, one account — do not share a login.
• If you sign up on behalf of a team or a business, you are confirming you are allowed to agree to these terms for it.

3. Your athletes' data is yours to answer for

Your athletes' data belongs to your relationship with them, not to us. In data-protection language, you are the controller of it and we are your processor— we hold and process it to run Tempo for you, and on your instructions. The rules for that are in the Data Processing Agreement, which is part of this contract.

That means some things are on you: having a lawful reason to hold your athletes' information, telling them what you do with it, and answering them when they ask. Tempo gives every athlete their own controls — they can download their data or delete their account themselves, and they turn each permission on and off in their profile. We will not undo an athlete's own choice because you asked us to.

Health information — injuries, wellness, physio reports, blood tests, DNA results — is treated as special-category data. Tempo will not store or process any of it for an athlete until that athlete has given explicit, separate consent for it. Do not paste an athlete's medical information into a chat or a note to get around that.

4. Free trial, payment and cancelling

• A Tempo subscription starts with a 14-day free trial.
• When the trial ends you either pay for a plan or lose access to the app. Your data is not deleted the moment you lose access — see ending this agreement.
• You can cancel at any time. Cancelling stops the next payment. We do not refund the part of a period you have already paid for unless the law where you live says otherwise.
• If a payment fails we do not cut you off the same day — there is a short grace period (7 days unless we tell you otherwise) before access stops.
• Prices are shown before you pay. We will tell you before we change them.

5. Charging your own athletes

Tempo can bill your athletes for you. That money is between you and them: you connect your own payment account, the charge goes to your account, and Tempo never holds it. We keep the ledger, work out the monthly bill and email the itemised invoice; the card details themselves are handled by the payment provider, not by us.

So the commercial side is yours: what you charge, refunds, disputes, tax, and being allowed to take payments where you live. Your payment provider will have its own terms with you, and those apply on top of these.

6. What the AI does, and what it is not

Tempo includes an AI that learns your methodology from your own documents and settings, and helps you draft plans, sessions and messages.

• It proposes; you decide.AI drafts are proposals. Nothing reaches an athlete's plan or inbox until a person applies or sends it.
• It is not a doctor. The AI is built to refuse to diagnose, to interpret medical results, or to train an athlete through pain, and to point at a real clinician instead. Nothing in Tempo is medical advice. If an athlete is ill or injured, that is a human decision.
• It can be wrong. Language models make mistakes, including confident ones. You are the coach; check the output before you use it.
• Blood tests and DNA are never sent to the AI. Not with consent, not with a setting turned on. Their contents are cut off in our code before any AI provider can see them. You and your athletes can still read those documents in the app.

The AI runs on providers we pay for (see the Privacy Policy). The AI providers we use never train on this data; requests may be retained briefly under their standard security policies.

7. What you may not do

• Upload an athlete's health information without that athlete's consent, or anyone else's personal data you have no right to hold.
• Try to reach another team's data, another coach's methodology, or any part of the system you were not given access to.
• Share your login, resell access, or use Tempo to run a service for teams that are not yours.
• Use the AI to give medical, diagnostic or clinical advice, or present its output to an athlete as if a clinician had written it.
• Scrape the app, hammer it with automated requests, or try to extract the models or prompts behind it.
• Upload malware, or anything illegal where you or your athletes are.

If you break these rules we may suspend the account. If it is serious or it puts athletes at risk, we may suspend it immediately and explain afterwards.

8. Who owns what

Your content stays yours.Your methodology documents, your plans, your templates, your messages and your athletes' data belong to you and them. You give us permission to store and process them for one purpose only: running Tempo for your organisation. One team's methodology is never used in another team's AI context.

Tempo stays ours. The app, its design, its code and the coaching logic built into it are ours. Nothing here gives you a licence to copy or rebuild them.

9. Availability

We work to keep Tempo up, but we do not promise it will never be down. We may take it offline for maintenance, and parts of it depend on other companies' systems — hosting, the database, the AI providers, the payment provider, wearable services. We have no promised uptime figure today, so we are not offering one.

Keep your own copy of anything you cannot afford to lose. Every athlete can export their own data at any time from their profile.

10. Where our responsibility ends

Tempo is a tool for coaches. Coaching decisions, training loads, and calls about an athlete's health are yours. We are not responsible for injury, illness or performance outcomes that follow from a plan you gave an athlete, whether or not the AI helped you draft it.

We are also not responsible for losses that were not a foreseeable result of us breaking this agreement, for money you did not make, or for data you lost because you had no copy of it. Where the law lets us cap what we owe you, our total liability to you is limited to what you paid us in the 12 months before the problem — and if you have paid us nothing, that cap is nil.

Nothing here limits anything the law does not let us limit: death or personal injury caused by our negligence, fraud, or the rights you have as a consumer where you live.

11. Ending this agreement

You can stop using Tempo whenever you like. We can end this agreement if you break these terms, or with reasonable notice if we stop offering the service.

What happens to the data. When an account is closed we keep it for 30 days and then delete it permanently, so a closure by mistake can be undone. Health documents are the exception: they are deleted immediately, not after 30 days.

12. Changes to these terms

When we change these terms in a way that matters, we bump the version and show you a card in the app asking you to accept the new one. We do not lock you out of your roster while you decide. If a change gives us a new permission and you do not accept it, we simply do not use that permission for you.

13. Which law applies

This agreement is governed by the law of Not yet filled in: [GOVERNING LAW], and Not yet filled in: [COURTS / JURISDICTION] deal with any dispute about it. Neither is settled yet; both will be filled in before Tempo is generally available. If you are a consumer, this does not take away the protection of the law where you live.

14. Getting in touch

For anything about this agreement, write to Not yet filled in: [CONTACT EMAIL] or to Not yet filled in: [REGISTERED ADDRESS]. Until those are published, use your Tempo contact — we will answer either way.