Support
Something not working, or a question about your account? Here is how to reach a person.
If you are an athlete
Ask your coach first. They set your training, your questions and what is collected about you, and they can answer faster than we can. Message them in the app.
If you cannot get into the app at all, email us at the address below and say which email address you sign in with.
If you are a coach
Email us. Tell us what you were doing and what happened instead, and send a screenshot if you have one.
Email us
We answer within a few working days. The same address handles privacy and data requests, and those we answer within one month.
Your data
You can download everything we hold about you, or delete your account, from your own profile page in the app. You do not have to ask us.